Shipping policy
Thank you for shopping with RICKY GEORGE CARVELL. Operating a professional New Zealand online apparel store, we focus on standardized order handling and rigorous logistics quality control. We strive to ensure all fashion clothing products are fully inspected and professionally packaged before dispatch, enabling stable and reliable delivery services for every customer order.
1. Order Processing Time
All valid and fully paid apparel orders will undergo internal verification, quality inspection and sealed packaging within 1–7 business days after order confirmation. All weekends and New Zealand statutory public holidays are excluded from the official processing timeline, with no order processing conducted on non-working days.
Order processing cycles may be moderately extended during seasonal shopping peaks and large-scale promotional activities due to increased order volume. We will issue proactive email notifications to customers once substantial processing delays occur to ensure full order transparency.
2. Shipping Rates and Delivery Estimates
Shipping costs for all clothing orders are calculated based on package volume, gross weight and delivery region. The exact shipping fee will be automatically computed and clearly displayed on the checkout page prior to payment. Our store does not provide free shipping, shipping allowances or any logistics preferential benefits.
The standard estimated delivery timeframe for all apparel orders is 15 business days. All delivery durations serve as reference only and are not guaranteed. Actual delivery progress may be affected by logistics carrier scheduling changes, customs inspection cycles, adverse weather, regional logistics restrictions and holiday arrangements, subject to real logistical conditions.
3. Shipment Confirmation and Order Tracking
Once your clothing order is picked up and dispatched by our cooperative logistics provider, you will receive an official shipment confirmation email that includes your exclusive tracking number and official logistics query portal.
Tracking status will not synchronize immediately after dispatch. Typically, complete transit records and delivery updates will be accessible for customer inquiry within 24 to 48 hours after the logistics carrier completes system scanning and data registration.
4. Incorrect Address Disclaimer
Customers are required to submit precise, detailed and valid recipient information including full shipping address and active contact number during checkout. Please double-check all details to prevent delivery anomalies and package returns.
RICKY GEORGE CARVELL assumes no responsibility for misdelivery, package loss or delivery failure caused by inaccurate or incomplete recipient information provided by customers. Any packages returned due to address errors will incur return and reshipping fees, which shall be fully borne by the customer.
5. Lost or Damaged Packages
If your apparel package is abnormally stranded, missing or presumed lost during transit, please submit a logistics investigation request with your valid order number within 2 days after the scheduled delivery date.
If your clothing items arrive with broken packaging, fabric tearing, stains, extrusion damage or other transit-induced defects, please contact our support team within 24 hours upon receiving the package. Complete and clear photos of both the outer packaging and damaged products are required for claim validation. Our team will conduct a comprehensive review and deliver efficient resolution solutions.
6. Apparel Care and Usage Notice
Every garment sold in our store is equipped with exclusive fabric care labels and customized maintenance guidelines matching the material characteristics. Customers should follow the official guidance for daily wearing, washing, drying, ironing and storage to protect the fabric texture, color uniformity and service life of the apparel.
We will not undertake liability for garment damage, shrinkage, color fading, deformation and structural wear caused by unauthorized tailoring modification, non-standard cleaning methods, high-temperature drying, artificial damage and other improper usage that deviates from official care specifications.
7. International Shipping and Customs Notice
Cross-border international apparel shipments may be subject to import duties, commodity inspection fees and value-added taxes in accordance with the local trade laws and customs management rules of the destination country or region.
All customs-related charges are independent of product prices and shipping fees, and all expenses are the sole responsibility of the customer. These fees are not included in any order settlement. Customers must comply with local import regulations and independently complete customs clearance procedures and fee payments.
8. Contact Information
If you have any questions, feedback or consultation demands regarding our shipping policy, order processing and logistics delivery services, please contact us via our official channels:
Trade Name: RICKY GEORGE CARVELL
Phone Number: +64 27 556 9575
Email: contact@rickyvogue.shop
Physical Address: 61 Brookfield Rd, Drury, AUK 2577, New Zealand